Client Satisfaction Survey Form

Disclosure Agreement

UPM informs you of the policy regarding the collection, use and disclosure of personal information received from interested parties. UPM shall use your personal information for the client satisfaction survey only. By completing the evaluation, you agree to the collection and use of information in accordance with this policy.

Information About You

About the Service

Your Awareness of the Citizen's Charter

Please indicate your answer to the questions concerning Citizen's Charter (CC). The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times, among others.

Your Satisfaction in Our Service

We would like to know your satisfaction with the service provided by the office and concerned personnel using the service quality criteria. Kindly click on the rating corresponding to your level of agreement on each criterion. If a criterion does not apply for the service, click on "NA" (Not Applicable).

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